Shipping policy

States. The estimated delivery date provided during checkout includes order processing time.

Note: We do not ship to PO, POB, APO/FPO boxes or to Puerto Rico. Learn more about our guidelines for shipments to Hawaii and Alaska.

It can take 1-3 business days for processing orders before shipping from our distribution center. After placing your order, you will receive an order confirmation email; after your order ships, you will receive a shipping confirmation email, which will also contain tracking information. If you don't see either email, please check your email spam folder.

Shipments to Alaska & Hawaii

Standard Shipping (Alaska only), Second BUSINESS Day and Next BUSINESS Day delivery options are available to Alaska except during warm weather shipping.

To ensure second and next business day delivery, orders must be placed prior to 12:00pm Mountain Time.

Shipments to Alaska & Hawaii incur an additional $35 surcharge per ship-to address to cover higher shipping costs and other fees.

Deliveries to remote areas in these regions may require additional delivery time.

Delivery

After you've submitted your order and receive a valid FedEx Tracking number, you have the option to customize your shipping arrangements with FedEx. To do so, please visit Fedex Delivery Manager for further information. You must create an account with FedEx for this FedEx delivery customization option. If you notice any signs of handling or heat‑related damage at the time of delivery, we recommend noting it with the FedEx delivery representative.

After Your Product Arrives

Keep your product tightly wrapped in an airtight container and store in a cool, dry place at 60–75°F. Not following these storage conditions will cause products, specifically chocolate to "bloom," or develop a light-colored powdery surface, caused by sugar or fat crystals rising to the surface. Please note that when this happens, chocolate is still safe to eat. Similiar to chocolate, if marshmallows are stored in a warm area or under long periods of direct sunlight, they can melt.

Questions?

Our Customer Care team is here to assist you at any point of the ordering, shipping and delivery process. Contact Bespoke Confections Customer Care at 303-330-5600 for assistance during our operating hours from 9:00 a.m. – 5:00 p.m. (Mountain Time) M-F and 9am - Noon on Saturdays. Any shipping-related damaged items will be replaced, and we will work directly with our carriers to resolve all damage‑related issues on your behalf.